Store Policies

Return Policy

You have 15 days from the invoice date to return an item.

 

There is a 20% restocking fee on all returned items. Shipping is never included on a refund.

 

All returned items must be in the original condition in the original packaging. You must have your order number before a Return Material Authorization (RMA) will be issued. There are NO returns/refunds on Custom Order Items. An RMA has to be issued before a return will be processed. ALL RMA requests should be emailed to mail@pearingsystems.com. The customer is responsible for the safe packing, shipping, and the cost of shipping items back to Pearing Systems. Packages that arrive labeled "COD" or "Postage Due" will be refused. It is the responsibility of the customer to make sure a returned product is packed correctly for safe delivery to us. We will not cover under warranty any repairs for damages incurred during shipping.

 

Please allow 30 days for credits to be processed.

 

Defective Items

If an item is DOA (or fails within the first 15 days) then please contact us at mail@pearingsystems.com for an RMA number and we will replace the item for you. Replacement of defective items reported within 72 hours of delivery will be sent out via the shipping method originally paid for. Replacement of items that failed after that (but still during the first 15 days) will be shipped out using our "Standard Shipping" method.

 

Warranty Policy

Our products come with a 1-year warranty. During the 1-year warranty period we will repair any product returned to us that proves to be defective in materials or workmanship. If we are not able to repair the product, we will replace it with a comparable product. Defective items are replaced or repaired first. If repair or replacement is not possible then a refund will be given. It is the responsibility of the customer to make sure a returned product is packed correctly for safe delivery to us. We will not cover under warranty any repairs for damages incurred during shipping.

 

Cancelled Checks or Credit Card Authorization Fee

There is a $50 charge for any bounced or cancelled checks and cancelled credit card authorizations! The purchaser is responsible for all collection charges involved with collecting on bad or cancelled credit cards and checks.